How Community Helpers Works

We want to make sure people are safe, happy and healthy during this COVID-19 emergency.
interested in being a helper?

Who will I help?

As a Community Helper, you will be matched to an organization helping people that need assistance due to COVID-19. This group includes:

  • neighbours over 65 years old
  • neighbours with conditions or treatment that compromises their immune system (fighting cancer, MS, or ALS)
  • neighbours with chronic health condition (diabetes, heart condition, cystic fibrosis)
  • a caregiver or family that has a family member in this high-risk category
  • society members that need help obtaining access to technology

To learn if you or your family members are considered as high-risk, please take the Government of Canada COVID-19 Self-Assessment.

COVID-19 Buddy
Helping

How will we communicate?

When you are matched by Community Helpers to a service provider, Helper, or to someone receiving help, Helpee, the platform will provide you with instructions on how to communicate with the person or people that you have signed up to help. If you wish to contact Community Helpers feel free to email us at hi@communityhelpers.ca.

Communication
COVID-19

How Do we pay?

If the service requires payment the Helper and the Helpee will discuss and agree upon by the method of transaction prior to the service to coordinate what works best for both of you. The Helper will provide the Helpee with the receipt, leave the goods at the Helpees’ front door, and once received the Helpee will transfer the funds to the Helper. This can be completed by online Interac E-Transfer via online banking, PayPal, or Venmo to avoid all contact. If that's not possible, request the person you are helping to put cash or a check in an envelope. They should NOT lick the envelope. You may want to wait for 9 days before opening the envelope and handling the money and/or wash your hands after handling it.

Payment
Safety

What Can I Help With?

It is time to reach out to that neighbour that you kind of know, but you’ve actually never spoken to. It is time to reconnect and see if your next door neighbour is doing ok. A small gesture of kindness goes a long way. Community Helpers are able to help in many ways such as:

  • Grocery pick-up
  • Prescription pick-up
  • Mail pick-up
  • Snow shoveling
  • Delivering prepped meals (For example, if people are too sick to cook for themselves)
  • Daily check-in (phone call)
  • Technology donations
  • Internal help within Community Helper Customer Support; Maintenance; Marketing etc.
Helping
Ask

How Do I Ensure My Safety?

If helping requires leaving your home stay up to date with the safety and prevention measures offered by the Government of Canada. Below are all a must-do for our wonderful Community Helpers!

  • Zero contact with helper and helpee. Simply leave the goods requested at the door.
  • Help those in the same zone to your nearest community centre to minimize any potential spreading.
  • Plan your shopping list carefully, with enough items to last your household for a week or two to minimize the need to go out often.
  • Maintain 2 arm's-length (approximately 2 metres) from others while shopping.
  • Pay at the store with Visa, or Debit using tap if possible to minimize contact (not cash)
  • Agree on a preferred payment for goods with your Community Helpers match prior to purchasing. E-transfer methods are strongly suggested over cash as it is non-contact.
  • Wash hands with soap and water for at least 20 seconds before entering the grocery store and after leaving the store.
Safety
Helping

Who Can Help?

Community Helpers takes this seriously. People that are healthy and have completed the COVID-19 assessment, and are not experiencing any symptoms are welcome to help. The Helpers will not go out for errands more than usual. Community Helpers is encouraging Helpers to do your errands once a week, and to coordinate to pick-up items for their neighbour during the same time. This Community Helpers best practice is to minimize the number of times you have to leave your house. People eligible to help include people under 64 years of age, free of any chronic or immuno-suppressed conditions, does not have contact with anyone of high-risk, has not traveled in the past 14 days, does not have contact with anyone experiencing symptoms, and has traveled in the past 14 days. Community Helpers provides assessments upon registration, but it is critical that the Helper and the Helpee communicate and confirm that both parties are up to date. Please refer to the Government of Canada COVID-19 Self-Assessment to evaluate yourself to see if you are eligible to help. COVID-19 is very contagious, and the purpose of this platform is to match neighbours to minimize the volume and occurrence of people going out of their house to do errands, and to create clusters to coordinate efforts in your immediate proximity to minimize crossing into different neighbourhoods.

Everyone is able to help by sharing our Community Helpers platform to those in need or to those you feel would be interested to help. Reaching out to your neighbours over the phone, or leaving a simple note to ask if they are ok and may need some help if they are at high-risk.

Payment
Safety

How Do I Stay Safe When I Shop?

When shopping for essential items there are several measures you can take to keep yourself and others safe. Here are some guidelines that Community Helpers can follow to reduce their risk.

  • Plan to run your errands during off-peak hours so you’ll be around fewer people.
  • Be extra diligent about not touching your face and washing your hands when going out. Make sure you clean your hands (with soap and water for 20 seconds) after you get home from your outing, before and after unpacking groceries, especially after you sneeze or cough.
  • Take an inventory of what you need to buy that way you can do as much as you can while you’re out, so you don’t have to go back to the store several times.
  • Snow shoveling
  • Delivering prepped meals (For example, if people are too sick to cook for themselves)
  • Daily check-in (phone call)
  • Technology donations
  • Internal help within Community Helper Customer Support; Maintenance; Marketing etc.
Shopping safely
COVID-19
seeking Assistance?

How Will We Communicate?

When you are matched by Community Helpers to a service provider, Helper, or to someone receiving help, Helpee, the platform will provide you with instructions on how to communicate with the person or people that you have signed up to help. If you wish to contact Community Helpers feel free to email us at hi@communityhelpers.ca.

Communication
COVID-19

How Do We Pay?

If the service requires payment the Helper and the Helpee will discuss and agree upon by the method of transaction prior to the service to coordinate what works best for both of you. The Helper will provide the Helpee with the receipt, leave the goods at the Helpees’ front door, and once received the Helpee will transfer the funds to the Helper. This can be completed by online Interac E-Transfer via online banking, PayPal, or Venmo to avoid all contact. If that's not possible, request the person you are helping to put cash or a check in an envelope. They should NOT lick the envelope. You may want to wait for 9 days before opening the envelope and handling the money and/or wash your hands after handling it.

Payment
Safety

How Long Will I Receive Assistance?

This is entirely up to you both. If the Community Helpers match is working well for both of you, our team encourages you to continue and to watch out for any other people in need near you. Together we can communicate and work together to minimize the exposure and risk of contracting COVID-19 by supporting each other and making sure we stay in self-isolation as much as possible.

Time
Help

What Can I Ask For Help With?

Community Helpers is here to connect you with an organization that can support you during this COVID-19 crisis. There are many things Helpers and organizations can help you and your family with. All services are non-contact to avoid any spreading of the COVID-19 virus, and are all voluntary. If you are awaiting COVID-19 test results, experiencing symptoms, at-risk or living with someone at-risk - Community Helpers is here to match you with a neighbour or organization that can go get your groceries so that you can stay home. Here are some items that are provided for you or your family member:

  • Grocery pick-up
  • Prescription pick-up
  • Delivering prepped meals (For example, if people are too sick to cook for themselves)
  • Mail pick-up
  • Daily check-in (phone call)
  • Technology donations
Communication
COVID-19
Organizations we work with

Komak's aim is to provide a digital platform for volunteers to help out at-risk or affected neighbours stay safe and help prevent the spread of the COVID-19 disease. The way Komak works is simple:
1. Download our app from Google Play (coming soon) or App Store
2. Choose your role – volunteer or person seeking assistance with day to day tasks such as:

  • Delivery of essentials
  • Mail pick up
  • Yard maintenance

Ruckify together with the United Way & Connected Canadians are working to provide community relief efforts. Ruckify is the world's largest peer-to-peer rental marketplace, and offers the opportunity for individuals and companies to lend or rent out their items to their local communities at a low cost. You can provide an immediate lifeline to critical services for the most vulnerable, just by donating new or lending your unused technological devices through Ruckify at a low cost.